@keyframes checkPop{0%{transform:scale(0) rotate(-20deg);opacity:0}60%{transform:scale(1.15) rotate(5deg)}to{transform:scale(1) rotate(0deg);opacity:1}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.step-track{gap:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 20px;box-shadow:var(--shadow-sm);white-space:nowrap}.step-item,.step-track{display:flex;align-items:center}.step-item{gap:8px;position:relative}.step-connector{width:28px;height:2px;background:var(--border);margin:0 4px;flex-shrink:0;border-radius:1px;transition:background .3s}.step-connector.done{background:var(--green-600)}.step-dot{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;flex-shrink:0;border:2px solid var(--border);background:var(--surface);color:var(--text-400);transition:all .25s}.step-dot.active{background:var(--teal-600);border-color:var(--teal-600);color:#fff;box-shadow:0 0 0 3px rgba(13,148,136,.18)}.step-dot.done{background:var(--green-600);border-color:var(--green-600);color:#fff}.step-label-x{font-size:.7rem;font-weight:600;color:var(--text-400);transition:color .25s}.step-item .step-dot.active+.step-label-x,.step-item:has(.step-dot.active) .step-label-x{color:var(--teal-600)}.step-item:has(.step-dot.done) .step-label-x{color:var(--green-600)}@media(max-width:768px){.step-track{padding:10px 12px;gap:0}.step-label-x{display:none}.step-connector{width:18px}}.page-body{padding:36px 0 60px}.form-container{max-width:760px;margin:0 auto}.step-pane{animation:slideDown .25s ease}.step-heading{font-family:Space Grotesk,sans-serif;font-size:1.15rem;color:var(--text-900);margin-bottom:24px;gap:10px}.step-heading,.step-heading-num{font-weight:700;display:flex;align-items:center}.step-heading-num{width:32px;height:32px;border-radius:50%;background:var(--teal-600);color:#fff;justify-content:center;font-size:.85rem;flex-shrink:0}.tipo-grid{display:grid;grid-template-columns:repeat(5,1fr);grid-gap:10px;gap:10px;margin-bottom:24px}@media(max-width:768px){.tipo-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:576px){.tipo-grid{grid-template-columns:1fr}}.tipo-card{background:var(--surface);border:2px solid var(--border);border-radius:var(--radius);padding:16px 10px;cursor:pointer;text-align:center;transition:border-color .15s,background .15s,box-shadow .15s,transform .12s;display:flex;flex-direction:column;align-items:center;gap:8px;-webkit-user-select:none;-moz-user-select:none;user-select:none}.tipo-card:hover{border-color:var(--border-hover)}.tipo-card.selected,.tipo-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.tipo-card[data-tipo=reclamacao].selected{border-color:var(--red-500);background:var(--red-50)}.tipo-card[data-tipo=solicitacao].selected{border-color:var(--blue-600);background:var(--blue-50)}.tipo-card[data-tipo=denuncia].selected{border-color:var(--purple-600);background:var(--purple-50)}.tipo-card[data-tipo=sugestao].selected{border-color:#0ea5e9;background:#f0f9ff}.tipo-card[data-tipo=elogio].selected{border-color:var(--green-600);background:var(--green-50)}.tipo-icon{width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:1.2rem}.tipo-card[data-tipo=reclamacao] .tipo-icon{background:var(--red-100);color:var(--red-500)}.tipo-card[data-tipo=solicitacao] .tipo-icon{background:var(--blue-100);color:var(--blue-600)}.tipo-card[data-tipo=denuncia] .tipo-icon{background:var(--purple-100);color:var(--purple-600)}.tipo-card[data-tipo=sugestao] .tipo-icon{background:#e0f2fe;color:#0284c7}.tipo-card[data-tipo=elogio] .tipo-icon{background:var(--green-100);color:var(--green-600)}.tipo-card-title{font-family:Space Grotesk,sans-serif;font-size:.8rem;font-weight:700;color:var(--text-900);line-height:1.2}.tipo-card-desc{font-size:.68rem;color:var(--text-500);line-height:1.4;margin:0}.form-section{background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius);padding:24px;margin-bottom:20px;box-shadow:var(--shadow-sm)}.form-legend{font-family:Space Grotesk,sans-serif;font-size:.9rem;font-weight:700;color:var(--text-900);display:flex;align-items:center;gap:8px;padding-bottom:8px;border-bottom:1px solid var(--border);margin-bottom:2px}.form-legend:before{content:"";width:3px;height:15px;background:var(--teal-600);border-radius:2px;flex-shrink:0}.print-wrap{display:flex;flex-direction:column;gap:16px}.print-title{font-family:Space Grotesk,sans-serif;font-size:1rem;font-weight:700;color:var(--text-900);margin-bottom:14px;display:flex;align-items:center;gap:8px}.print-title i{color:var(--teal-600)}.print-wrap .form-section{margin-bottom:0}.form-label-ds{font-size:.8rem;font-weight:600;color:var(--text-700);margin-bottom:6px;display:block}.form-label-ds .req{color:var(--red-500);margin-left:2px}.form-control-ds{width:100%;padding:11px 14px;border:1.5px solid var(--border);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.875rem;color:var(--text-700);background:var(--surface);outline:none;transition:border-color .2s,box-shadow .2s;-webkit-appearance:none;-moz-appearance:none;appearance:none}.form-control-ds:focus{border-color:var(--teal-500);box-shadow:0 0 0 3px rgba(20,184,166,.1)}.form-control-ds::placeholder{color:var(--text-400)}.form-select-ds{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 16 16'%3E%3Cpath fill='%2394a3b8' d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}textarea.form-control-ds{resize:vertical;min-height:140px;line-height:1.6}.char-counter{text-align:right;font-size:.72rem;color:var(--text-400);margin-top:4px}.char-counter.near{color:var(--amber-500)}.char-counter.over{color:var(--red-500)}.upload-zone{border:2px dashed var(--border);border-radius:var(--radius);padding:28px 20px;text-align:center;cursor:pointer;transition:border-color .2s,background .2s;background:var(--bg)}.upload-zone.drag-over,.upload-zone:hover{border-color:var(--teal-500);background:var(--teal-50)}.upload-zone-icon{font-size:1.8rem;color:var(--text-400);margin-bottom:8px;display:block}.upload-zone.drag-over .upload-zone-icon,.upload-zone:hover .upload-zone-icon{color:var(--teal-600)}.upload-title{font-size:.875rem;font-weight:600;color:var(--text-700);margin-bottom:4px}.upload-sub{font-size:.75rem;color:var(--text-400)}.upload-btn{display:inline-flex;align-items:center;gap:6px;margin-top:10px;padding:8px 18px;background:var(--surface);border:1.5px solid var(--border);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.8rem;font-weight:600;color:var(--text-700);cursor:pointer;transition:border-color .2s,color .2s}.upload-btn:hover{border-color:var(--teal-500);color:var(--teal-600)}.file-list{margin-top:14px;display:flex;flex-direction:column;gap:6px}.file-item{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);font-size:.8rem;color:var(--text-700)}.file-item-icon{color:var(--teal-600);flex-shrink:0}.file-item-name{flex:1 1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-item-size{color:var(--text-400);flex-shrink:0}.file-item-remove{background:none;border:none;color:var(--text-400);cursor:pointer;padding:2px 4px;border-radius:4px;line-height:1;transition:color .15s,background .15s}.file-item-remove:hover{color:var(--red-500);background:var(--red-50)}.anon-banner{background:var(--blue-50);border:1px solid var(--blue-100);border-left:4px solid var(--blue-600);border-radius:0 var(--radius-sm) var(--radius-sm) 0;padding:14px 16px;margin-bottom:20px;justify-content:space-between;gap:16px;flex-wrap:wrap}.anon-banner,.anon-banner-left{display:flex;align-items:center}.anon-banner-left{gap:10px}.anon-banner-left i{color:var(--blue-600);font-size:1.1rem;flex-shrink:0}.anon-banner-text{font-size:.875rem;color:#1e40af}.anon-banner-text strong{font-weight:700}.toggle-wrap{display:flex;align-items:center;gap:8px;flex-shrink:0}.toggle-wrap label{font-size:.8rem;font-weight:600;color:var(--text-500);cursor:pointer}.toggle-switch{position:relative;width:44px;height:24px;flex-shrink:0}.toggle-switch input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;cursor:pointer;inset:0;background:var(--border);border-radius:12px;transition:background .2s}.toggle-slider:before{content:"";position:absolute;width:18px;height:18px;left:3px;top:3px;background:#fff;border-radius:50%;transition:transform .2s;box-shadow:0 1px 3px rgba(0,0,0,.2)}.toggle-switch input:checked+.toggle-slider{background:var(--teal-600)}.toggle-switch input:checked+.toggle-slider:before{transform:translateX(20px)}.id-form{margin-top:20px;animation:slideDown .2s ease}.btn-unific{display:inline-flex;align-items:center;gap:8px;padding:10px 18px;background:#1351b4;color:#fff;border:none;border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.8rem;font-weight:600;cursor:pointer;transition:background .2s;margin-bottom:20px}.btn-unific:hover{background:#0d3e8a}.btn-unific-divider{display:flex;align-items:center;gap:10px;margin-bottom:20px;color:var(--text-400);font-size:.8rem}.btn-unific-divider:after,.btn-unific-divider:before{content:"";flex:1 1;height:1px;background:var(--border)}.lgpd-note{padding:12px 14px;background:var(--blue-50);border:1px solid var(--blue-100);border-left:4px solid var(--blue-600);border-radius:0 var(--radius-sm) var(--radius-sm) 0;font-size:.78rem;color:#1e40af;margin-top:20px;line-height:1.55}.lgpd-note i{margin-right:4px}.confirm-wrap{text-align:center;padding:48px 32px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);animation:slideDown .3s ease}.confirm-icon{width:76px;height:76px;border-radius:50%;background:var(--green-100);border:3px solid var(--green-600);display:flex;align-items:center;justify-content:center;font-size:2rem;color:var(--green-600);margin:0 auto 24px;animation:checkPop .5s cubic-bezier(.17,.67,.35,1.2) both}.confirm-title{font-family:Space Grotesk,sans-serif;font-size:1.45rem;font-weight:700;color:var(--text-900);margin-bottom:8px}.confirm-sub{font-size:.9rem;color:var(--text-500);margin-bottom:28px;max-width:440px;margin-left:auto;margin-right:auto;line-height:1.65}.protocol-box{display:inline-flex;align-items:center;gap:12px;background:var(--teal-50);border:2px solid var(--teal-500);border-radius:var(--radius-sm);padding:14px 24px;margin-bottom:10px}.protocol-num{font-family:Space Grotesk,sans-serif;font-size:1.3rem;font-weight:700;color:var(--teal-600);letter-spacing:.05em}.btn-copy-proto{padding:6px 14px;background:var(--surface);border:1.5px solid var(--border);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.78rem;font-weight:600;color:var(--text-700);cursor:pointer;display:flex;align-items:center;gap:5px;transition:border-color .2s,color .2s}.btn-copy-proto:hover{border-color:var(--teal-500);color:var(--teal-600)}.confirm-prazo{font-size:.8rem;color:var(--text-400);margin-bottom:28px;max-width:380px;margin-left:auto;margin-right:auto}.confirm-prazo strong{color:var(--text-700)}.confirm-summary{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:16px 20px;text-align:left;margin-bottom:28px;max-width:480px;margin-left:auto;margin-right:auto}.confirm-summary-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:6px 0;font-size:.82rem;border-bottom:1px solid var(--border)}.confirm-summary-row:last-child{border-bottom:none}.confirm-summary-key{color:var(--text-500);font-weight:500;flex-shrink:0}.confirm-summary-val{color:var(--text-900);font-weight:600;text-align:right}.confirm-actions{display:flex;gap:10px;justify-content:center;flex-wrap:wrap;margin-top:4px}.btn-acompanhar{padding:11px 22px;background:var(--teal-600);color:#fff;border:none;border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.875rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:7px;transition:background .2s;text-decoration:none}.btn-acompanhar:hover{background:#0f766e;color:#fff}.btn-nova{padding:11px 22px;background:var(--surface);color:var(--teal-600);border:1.5px solid var(--teal-600);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.875rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:7px;transition:background .2s,color .2s}.btn-nova:hover{background:var(--teal-50)}.btn-back-ouv{padding:11px 22px;background:var(--surface);color:var(--text-700);border:1.5px solid var(--border);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.875rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:7px;transition:border-color .2s,color .2s;text-decoration:none}.btn-back-ouv:hover{border-color:var(--border-hover);color:var(--text-900)}.step-nav{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:24px;flex-wrap:wrap}.btn-prev{padding:10px 20px;background:var(--surface);color:var(--text-700);border:1.5px solid var(--border);border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.875rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:7px;transition:border-color .2s,color .2s}.btn-prev:hover{border-color:var(--border-hover);color:var(--text-900)}.btn-next{padding:10px 24px;background:var(--teal-600);color:#fff;border:none;border-radius:var(--radius-sm);font-family:DM Sans,sans-serif;font-size:.875rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:7px;transition:background .2s}.btn-next:hover{background:#0f766e}.pill-red{background:var(--red-100);color:var(--red-500)}.pill-sky{background:#e0f2fe;color:#0284c7}.check-wrap{display:flex;align-items:flex-start;gap:10px;padding:12px;background:var(--bg);border-radius:var(--radius-sm);border:1px solid var(--border);margin-top:16px}.check-wrap input[type=checkbox]{width:16px;height:16px;margin-top:2px;accent-color:var(--teal-600);flex-shrink:0;cursor:pointer}.check-wrap label{font-size:.82rem;color:var(--text-700);cursor:pointer;line-height:1.5}.section-divider{height:1px;background:var(--border);margin:24px 0}